Administration Center Administrators can use this intuitive online interface to centrally perform management tasks such as creating and assigning permissions for other administrators, technicians and groups, creating and viewing reports
Technician and administrator management Create administrators and technicians or technician groups and assign permissions at a granular level. Assign administrators and technicians to specific groups
Centralized scripts Streamline and simplify automated support, allowing admins and technicians to create, manage and deploy scripts from one location with centralized scripts
Customer surveys An easy way to get feedback from your customers by offering a customizable post-session customer satisfaction survey. Use a standard Rescue survey interface or redirect to a self-hosted or third-party survey tool
Predefined support channels Predefine support channels for specific issues or escalation levels, and assign to specific technician groups
Support session history Input notes for retrieval during future sessions, as well as view history and notes captured from previous support sessions
Support session recording Gain the ability to record sessions through either forced screen recording (set Rescue to record all remote control sessions automatically) or session screen recording (start, stop and save screen recording of support sessions)
Technician and customer satisfaction reporting Generate reports of technician statistics and activity. Generate reports of customer satisfaction levels (based on survey responses)
Technician monitoring Generate reports of technician statistics and activity. Generate reports of customer satisfaction levels (based on survey responses)
Technician screen sharing Share screens with end users, whether for training, or how-to fixes
"Working hours" scheduling Have the ability to define working and non-working hours. Set Technician Console behavior when "no technician available" conditions are met