Rescue Lens: Interactive Video Support

Let there be sight.

See the problem. Solve the problem.

Rescue Lens, bringing the power of live interactive video to the support center. By merging real-time video and VoIP audio with our proprietary Smart Whiteboard technology, Rescue Lens gives you the ability to support any object or device anywhere, regardless if that object is web-enabled or not.

camera-bkgrnd harddrive-bkgrnd tv-bkgrnd camera-screen harddrive-screen tv-screen hand-phone

Meet Endsleigh Insurance, Paula, and Howard.

endsleigh-video

Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact as part of their "one-touch" claims process. Utilizing Rescue Lens within the claims process has resulted in very happy customers as proven in their market leading NPS scores, significant operational cost reduction and contribution to environmental targets.

paula2x

Paula is in pursuit of perfection – but wait, there’s a problem with her printer! See how Rescue Lens picks up the pace.

howard2x

Howard is a weekend warrior, but a waylay in the warehouse is weighing him down. See how Rescue Lens fixes his Friday.

Features

video-icon

Live Interactive Video:
Get a clear view of the problem at hand without relying on inefficient verbal and written descriptions.

whiteboard-icon

Smart Whiteboard Technology:
Annotate on screen, on any device. This annotation stays in place, even if the device is moving.

hd-icon

Adaptive Video Quality:
Get the best picture and streaming quality, regardless of the strength of the internet connection.

audio-record-icon

VoIP Audio:
Built in VoIP audio makes it easy for customers and agents to communicate while seamlessly resolving the problem.

What people are saying about Rescue Lens.

techcrunch
eweek
frost-sullivan
bdaily
idc