As mobile applications continue to evolve, usage and adoption grows rapidly. However, app support continues to be a challenge for customers, often needing to seek support outside of the app, through website FAQs, email, and even phone support. And poor app support not only impacts customer satisfaction, it can put a company's bottom line in jeopardy.
Optimize your customers' mobile support experience with a seamless, intuitive support channel within the app. The new Rescue Software Development Kit (SDK) for In-App Support provides quick and easy access to the end of user's app, all within the intuitive Rescue interface.
With LogMeIn Rescue's In-App Support SDK, you can:
Co-browse with your users, and see the problem in real-time
Connect users directly with technicians, and maintain conversations throughout the session within the app
Guide users through your app with pinpoint accuracy with whiteboarding and laser pointer functionality
Help your support technicians trouble shoot by having access to mobile level system information
Support without additional downloads
Users will be able to start the session directly in the app without needing to download another application
Available for both iOS and Android platforms