Innovative features that matter

Explore to find the right solution for your needs.

Flexible solutions to simply integrate into your business and elevate your support. Because customers matter.

Everything included in Rescue has a reason for being – to enable you to make meaningful connections. Scroll through the many powerful features built in each edition of Rescue to choose the solution that best fits your engagement strategy.

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Built on innovation to bring the best support solution to the professional helpdesk and call center.
Rescue
Lens
649 per seat/year
Rescue
Remote Support
1299 per seat/year
Request Team Pricing
Rescue
+ Mobile
1749 per seat/year
Request Team Pricing
REMOTE SUPPORT
Rescue Lens Rescue Rescue + Mobile
Connect in 20 seconds
Multi-session handling
Instant chat
Rescue desktop app
Easy-to-use customer app
Web-based technicial console (IE only)
Rescue Lens interactive video
Audio/VoIP in video support
Communication Tools
Integrated content portal
Support session history
Drag and drop file transfer
Reboot and reconnect (of a PC/Mac)
Remote diagnostics
Support for low-bandwidth users
Unattended access (of a PC/Mac)
Multi-platform remote control
Advanced connection notice
Calling Card
Connect on LAN
Multi-monitor navigation
Technician screen sharing
MOBILE ENGAGEMENT
Rescue Lens Rescue Rescue + Mobile
Mobile SDK
Audio/VoIP in video support
SMS Connection method
Mobile device configuration
Top smartphone & tablet support
CUSTOMIZATION & BRANDING
Rescue Lens Rescue Rescue + Mobile
Customer surveys
Helpdesk software integrations
Customized instant chat
Custom chat window
Custom support channels
Estimated waiting time
Code web page integration
Calling Card desktop icon
AGENT PRODUCTIVITY
Rescue Lens Rescue Rescue + Mobile
Session transfer
Drag and drop file transfer
System Info
Scripting
Internal technician collaboration
External technician collaboration
ADMINISTRATION & REPORTING
Rescue Lens Rescue Rescue + Mobile
Support session history
Support session recording
Technician and customer satisfaction reporting
Technician monitoring
Customer surveys
Technician and administrator management
Administration Center
Centralized scripts
Log-in as administrator
Predefined support channels
Technician screen sharing
"Working hours" scheduling
SECURITY
Rescue Lens Rescue Rescue + Mobile
Auditing and Logging Reports
Authentication and Authorization Controls
Data Confidentiality
Remote connections using TLS 1.1 transport security with AES-256-bit encryption
Secure Cloud Hosting
INTEGRATIONS/APIs/SDKs
Rescue Lens Rescue Rescue + Mobile
Agiloft Integration
Autotask Integration
BoldChat Integration
ConnectWise Integration
Freshdesk Integration
Freshservice Integration
HappyFox Integration
Salesforce Integration
ServiceNow Integration
Zendesk Integration
Administrative API
Call Center Application API
Login API
Reporting API
Mobile SDK
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