Calling Card desktop icon Easy, one-click, zero-download desktop icon that can be pre-installed on remote desktops for easy access to the helpdesk. Brand the Calling Card with your corporate image and add dynamic content to market services or promotions
Code web page integration Incorporate the code entry form directly into your company's website/support pages
Custom chat window Display your company name and logo in the customer chat applet. Direct customers to a web page to download the chat applet, or enable them to download it directly without visiting an interim web page
Custom support channels Incorporate support links into your website. Create up to 10 different support channels based on subject matter, complexity, etc. Route customers to specific technicians or groups 
Customized instant chat Instant chat can be fully embedded and customized into a web-based application
Estimated waiting time Gain the ability to display estimated waiting time on the Rescue applet. Show your customers the amount of time they can expect to wait before a technician will be able to activate their session
Helpdesk software integrations

Integrate Rescue with third-party helpdesk software solutions such as Salesforce.com, Autotask, and ConnectWise to streamline IT processes for remote support 

In-App Support Be where your customer are, gain access to end-user app issues and enabling quicker diagnosis and problem resolution without your end user leaving the app