Reboots are almost always necessary while troubleshooting. During a Rescue support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.
Rescue can support any device — from desktop to mobile, Mac to Windows. Just swoop in and start solving.
Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.
Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.
Connect to a remote device when no user is present to solve problems during user downtime, such as lunch breaks or after-hours, and check in later if needed.
Optimize your resources, support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.
Communicate with end users in a seamlessly branded experience where they already are — on your website. . And chat pre-session to qualify the level of support needed with no app download required.
Remove the verbal barrier and see first-hand what your users are seeing to support anything, even if it isn’t web-enabled. With Rescue Lens, you can reduce no-fault-found returns and field service calls, saving money on travel time.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.