For help desks and call centers providing support to Mac users, a Mac remote desktop solution can help to dramatically cut costs, impress customers and improve the quality of support.
A remote Mac support solution lets your technicians connect to Mac devices anywhere in the world and take temporary control in order to perform diagnostics and fix problems. Rather than relying on phone or chat conversations to gather information and suggests possible remedies, technicians can access the remote Mac device as if it was in front of them, working much more quickly and productively to resolve issues.
Remote Mac desktop technology has huge advantages over traditional support software. By helping to solve problems faster, a Mac remote desktop client lets technicians be more productive and handle more support requests per day. Support organizations can reduce costs by decreasing call handle time and avoiding the need to send technicians into the field. And remote Mac technology increases satisfaction among customers and end-users by providing a fast and frustration-free remote support experience.
LogMeIn Rescue is the #1 remote customer support system for help desks, call centers and support organizations. Rescue is customizable and easy to use, with an intuitive interface that lets technicians connect quickly and easily to remote Mac computers.
Rescue can scale easily from one to 25,000 licenses or more, making it the perfect solution for one-person shops, enterprise call centers and everything in between. As a cloud-based solution, Rescue can be deployed quickly and delivers an uptime record of 99.99+%. And Rescue gives technicians all the tools they need to resolve issues quickly, including diagnostic tools, whiteboard and laser pointer technology, and multi-session capabilities for handling up to 10 concurrent remote Mac sessions.
LogMeIn Rescue lets you establish a remote connection to virtually any device, anywhere in the world, including a wide variety of remote Mac computers.
With rescue you can support the following remote Mac devices and operating systems:
In addition to remote Mac connection, Rescue lets technicians establish an iPad remote desktop and connect to iPhones running iOS 6.0+.
Learn more about remote Mac desktop solutions from LogMeIn with our free trial.