Taking Advantage of the Zendesk-Rescue Integration Multiplier
Zendesk provides its user a solution for dealing with inbound support requests, whatever the channel: email, web, social, phone, chat. They describe their solution as "elegant," and you can make it even more elegant by integrating with LogMeIn Rescue, the most elegant remote support solution on the market today. With Rescue, you'll be able to move beyond dealing with inbound requests. You'll be able to better respond to those requests. By being able to directly access Rescue's remote diagnostic and remote control capabilities, you'll be able to solve support problems in real time, increasing first-call resolution rates and reducing call handle times.
By adding remote support with Rescue to your Zendesk ticketing workflow, you'll be able to deliver fast, reliable support for PC's, Macs, and Smartphones. Wherever they're located. You'll not only be able to boost support agent productivity, you'll be able to increase customer satisfaction. And all the data that comes from a Rescue support session - including the results from any customer surveying you've done - syncs back into Zendesk. That's elegant!
We call it the Zendesk-Rescue Integration Multiplier. And it will help you provide your customers better service and support. Now.
Integrating Rescue with Zendesk is as elegant as it gets:
With LogMeIn’s Connector service, you’re just a few steps away from the ability to initiate a Rescue session by generating the PIN that’s all your end user will need to get things moving; and a few steps from the ability to store Rescue data in Zendesk. Do this without having to store Rescue credentials inside of Zendesk, as the integration leverages Rescue's Single SignOn web service for integrations.
Want to start providing better service to your customers? Now?
You can find full information on integrating Zendesk with Rescue here.
Not already a Rescue user? We can take care of that! Just sign up for a FREE TRIAL and you’ll be ready to provide instant, on-demand remote support to anyone in the world in just seconds. What are you waiting for? Sign up now and you’ll have 14 days to see for yourself how the Zendesk-Rescue Integration Multiplier will work for you.