Taking Advantage of the ServiceNow-Rescue Integration Multiplier
ServiceNow is used by those who want to take a more rational approach to managing their IT support desks. With ServiceNow, inefficient and error-prone processes - repeat phone calls, convoluted email chains, and even people showing up in person at your helpdesk door (knock, knock) - are replaced with a unified, organized system that lets you categorize, prioritize, assign, and track help requests, all in one place. ServiceNow likes to say that they'll "transform your helpdesk chaos into a well-oiled IT machine." To make that well-oiled IT machine run even more smoothly, you should consider integrating your ServiceNow solution with LogMeIn Rescue.
Rescue is the leading remote support solution on the market today. With Rescue, your support technicians will be able to fully support your end users, wherever they're located, whatever their platform (desktop, laptop, mobile). With Rescue, your techs will be able to remotely troubleshoot, diagnose, and resolve many support issues - both routine and complex. When the remote support session is completed, Rescue session history, chat dialog, and notes become part of a single system of record for an incident. The result? Greater support desk efficiency, and more rapidly filled requests.
We call it the ServiceNow-Rescue Integration Multiplier. And it will help you provide your customers better service and support. Now.
With the ServiceNow-Rescue integration, we're all about efficiency.
With LogMeIn's Connecter service, you're just a few steps away from the ability to initiate a Rescue session by generating the PIN - that's all your end user will need to get a session going. Once the session concludes you'll be able to automatically store the Rescue data in ServiceNow. Do this without having to store Rescue credentials inside of ServiceNow as the integration leverages Rescue's Single SignOn web service for integrations.
Want to start providing better service to your customers? Now?
You can find more technical information on integrating ServiceNow with Rescue here.
Not already a Rescue user? We can take care of that! Just sign up for a FREE TRIAL and you’ll be ready to provide instant, on-demand remote support to anyone in the world in just seconds. What are you waiting for? Sign up now and you’ll have 14 days to see for yourself how the ServiceNow-Rescue Integration Multiplier will work for you.