Taking Advantage of the Freshservice-Rescue Integration Multiplier.
With so much of the work your employees are doing dependent on technology, the role that your internal IT helpdesk plays has never been more important - and your helpdesk has never been under such pressure to deliver. These pressures are compounded by employees who may be working remotely, and who are likely to be getting their work done on a variety of devices - desktops, laptops, smartphones, etc. With Freshservice, you're demonstrating how important it is to take care of your employees technical support needs. By integrating Freshservice with LogMeIn Rescue, you can take that care another step forward.
With Rescue, IT will be able to remotely assist your employees - whether they're right around the corner or across the globe, and whether they're using their company issued desktop or their personal smartphone. Your IT helpdesk will be able to initiate support sessions from within the familiar ground of Freshservice. After making a quick connection your techs will be able to access your employee's screen, directly from a ticket. They'll be able to quickly diagnose a problem, quickly resolve that problem, and have the Rescue session transcript added to the ticket.
We call this integration the Freshservice-Rescue Integration Multiplier. And it will help you take a fresh look at end user support. The result: happier customers, happier employees, happy support agents.
Integrating Rescue with Freshservice couldn't be easier:
In the Freshservice Admin center, just choose LogMeIn Rescue from the list of integrations. Then enter your Company ID. (Don't worry, it's easy enough to find.) Another easy step or two, and with a click of "Enable," and a Rescue widget appears. Let Rescue know that the session data goes back to Freshservice, and IT will be all ready to start taking a fresh look at how they support your employees.
Sounds like a fresh idea? Why not get going now?
You can find more technical information on Rescue integration with Freshservice here.
Not already a Rescue user? We can take care of that! Just sign up for a FREE TRIAL and you’ll be ready to provide instant, on-demand remote support to anyone in the world in just seconds. All without pre-installing software on their device. What are you waiting for? Sign up now and you’ll have 14 days to see for yourself how the Freshservice-Rescue Integration Multiplier will work for you.