Taking Advantage of the ConnectWise-Rescue Integration Multiplier
Whatever tech business you're in - MSP/IT Service, SI's, ISV's, Point of Sale Resellers - you're relying on ConnectWise Professional Services Automation (PSA) platform to get the most out of your business. You're looking to improve your productivity, operational efficiency, and profitability. By adding remote support with LogMeIn Rescue to the mix, you can go even further toward maximizing your success - making your current business run better and even extending the range of services you offer.
By connecting ConnectWise with Rescue, your support technicians will be able to support your customers remotely, wherever they're located and whatever platform they're using - desktop, laptop, mobile, POS, etc. They'll be able to initiate support sessions from within ConnectWise - no need to jump from one environment to another. And the connections they'll be making will be fast and reliable - making your support processes faster and more reliable along the way. With Rescue, you'll be able to run diagnostics, take control of the end-users device - no more phone coaching and hoping for the best - you'll be able to reboot and reconnect, drag and drop files, whatever your support techs need to get the job done. And once the support session is completed, session data syncs back to ConnectWise - all interactions included in a single service ticket - no more duplication of data, no more important information falling through the cracks.
We call the ConnectWise-LogMeIn connection the ConnectWise-Rescue Integration Multiplier.
And it's just the ticket for taking all efficiencies you're achieving with ConnectWise and multiplying them out.
Integrating Rescue with ConnectWise is quick and easy:
It just takes a few short steps and you'll be all set. Simply set the Rescue Administration Center to post session details to a ConnectWise service ticket; set up ConnectWise Validation for Integration; and map your ConnectWise member accounts to LogMeIn Rescue accounts. Three quick steps - and you're all connected.
Sound like a good idea? Why not get going now?
You can find more technical information on integrating ConnectWise with Rescue here.
Not already a Rescue user? We can take care of that! Just sign up for a FREE TRIAL and you'll be ready to provide instant, on-demand remote support to anyone in the world in just seconds. All without pre-installing software on their device. What are you waiting for? Sign up now and you'll have 14 days to see for yourself how the ConnectWise-Rescue Integration Multiplier will work for you.