Many critical business operations are automated by deploying software applications to run on enterprise systems. Supporting these applications and their dependencies is an indispensable activity for the IT departments of these companies. To support end-users directly, many IT departments rely on remote desktop support where support technicians troubleshoot end-user IT issues remotely. Using remote IT support technology allows problems to be discovered and fixed expeditiously. Several remote desktop support solutions and tools are available in the market. Of these, the most comprehensively featured and most secure remote support tool is LogMeIn Rescue.
LogMeIn Rescue Provides a Comprehensive Remote Desktop Support Solution
LogMeIn is a leading provider of customer engagement and remote support tools and solutions. LogMeIn Rescue is the industry-leading remote desktop support service for enabling technicians to quickly help users and customers resolve IT issues on their desktops as well as mobile devices. Rescue is an enterprise-grade cloud platform that is hosted in carrier-grade datacenters with fully redundant and highly available architecture. It is designed to offer scalability, security, reliability, and ease-of-use with minimal setup overhead for support organizations and their users.
LogMeIn Rescue delivers turnkey features for remote desktop support. Some of these features are:
- Multi-platform support. Rescue works with an exhaustive list of operating systems for both technicians providing remote desktop support and their end-users. For technicians and end-users, Rescue works with Windows 10, 8.1, 8, 7, Vista, and Server 2008 and Server 2012 (all including 64-bit). Additionally for end-users, Rescue also works with Apple Macintosh OS X 10.4 through 10.11. Mobile iOS and Android platforms are also supported.
- Instant chat. Browser-based remote help chat sessions between support technicians and end-users can be carried out instantly without installing software. Web applications can be embedded and customized with chat functionality to make user and customer engagement more seamless.
- Multi-session support. Rescue provides multiple remote desktop session support. Rescue’s technician console interface allows easy toggling between as many as ten concurrent remote desktop support sessions, enabling support teams to maximize their productivity.
LogMeIn Rescue is the Most Secure Remote Desktop Support Solution
LogMeIn Rescue provides end-to-end security for each remote desktop support session between technicians and end-users. Each session employs SSL/TLS 256-bit AES encryption with SHA256 MAC for all session data. Secure remote access to end-user computers is granted using secure pin or link. For file transfers between technician and end-user end-points, an MD5 hash is used to ensure file integrity. At each session termination, Rescue automatically uninstalls a file that enables session connectivity thereby removing any artifacts from terminated sessions.