Remote Desktop Connection

Transform customer support with a remote desktop connection.

Remote access software that enables a remote desktop connection can make an enormous difference in the way your organization provides support to customers and end-users.

Phone calls, chat and other traditional means of providing support are often time-consuming and cumbersome. Help desk employees must get their information from a customer’s description of a problem, which may be inaccurate. They have to ask a variety of questions to investigate the issue, and communicate step-by-step instructions to the customer to try to find a remedy. It’s often a frustrating experience for both the caller and the technician.

With remote assist software that allows a remote desktop connection, technicians can take control of a user’s device to see for themselves what the problem is. They can run tests, configure settings, transfer files and attempt a fix on their own, without involving the customer. It’s faster, more productive and less confusing for everyone.

The key to using a remote desktop connection is to find a platform that combines powerful features, ease-of-use and strong security. That’s where LogMeIn can help.

LogMeIn Rescue: an innovative solution for remote desktop connection.

LogMeIn Rescue is a cloud-based remote desktop software solution that makes it easy to establish a remote desktop connection for providing technical assistance, training employees or offering remote support for virtually any product.

As a market-leading customer service software, Rescue was purpose-built for call centers and help desks. Unlimited scalability makes Rescue a great choice for one-person shops as well as enterprise support organizations with thousands of employees. Rescue ensures a secure remote desktop connection with TLS 1.1 transport security and AES-256-bit encryption. An intuitive interface makes Rescue easy to use for agents and customers alike, and fast connectivity lets technicians establish a support connection to a remote control device in as little as 20 seconds. And as a cloud-based solution, LogMeIn Rescue can be deployed quickly and easily, without capital expense for hardware, software or infrastructure.

Benefits of LogMeIn’s remote desktop connection software

With a remote desktop connection solution from LogMeIn, you can:

• Delight customers and end-users with faster resolution of issues and a frictionless support experience.
• Improve cost efficiency with shorter call handle times, increased first-call resolution rates and fewer service trips into the field.
• Boost productivity by enabling agents to resolve issues more quickly and service more support tickets on any given day.

Learn more about LogMeIn’s remote desktop connection software with our free trial.