For organizations providing support for Android devices, tools that offer remote access to Android phones and tablets can significantly streamline the support process.
With remote access software, support technicians can gain remote access to Android devices in order to run diagnostics, configure settings and resolve issues. Rather than relying on phone or chat conversations to diagnose the problem and apply a fix, technicians can work with products themselves as if the device was sitting on their worktable.
With Android remote access, technicians can work faster and more productively. That means customers and employees get their devices back sooner, and support organizations can reduce costs while improving customer satisfaction.
The key to realizing these benefits is to choose a solution with tools that make it easy to establish remote access to Android devices anywhere in the world and that allow technicians to diagnose and fix products fast. For many help desk, call centers and support organizations around the world, LogMeIn provides the most flexible and easy-to-use solution.
LogMeIn Rescue is an industry-leading remote control software solution that enables remote access to Android devices as well as other mobile phones, tablets, laptops and desktops, including remote Mac and PC devices.
Rescue is fast, letting technicians establish remote access to Android devices in as little as 20 seconds. Built on an enterprise-grade cloud platform, Rescue delivers the reliability and scalability that support organizations require. And Rescue is secure, too, employing TLS 1.1 transport security with AES 256-bit encryption for all sessions.
Through a free app download from GooglePlay, Rescue supports remote access to Android 2.3+ devices from manufacturers that include Samsung, Sony, Motorola, HTC, Panasonic, HP, LG, Lenovo, Kazam, Asus and others.
LogMeIn Rescue provides an intuitive interface that gives technicians access to a wide variety of remote desktop tools for diagnosing issues, communicating with users and resolving issues quickly. With Rescue, technicians can:
Learn more about remote access to Android devices with LogMeIn Rescue's free trial.