Remote computer control is a highly beneficial capability in helpdesk support solutions. It enables support technicians to access users’ computers remotely to perform helpdesk services. Technicians need not handhold users through complex troubleshooting and recovery procedures since technicians remote access desktop machines and perform these procedures themselves. As a result, problem resolution becomes much quicker.
A helpdesk app that performs remote computer control offer many benefits over tools that do not. These benefits are clear with LogMeIn Rescue, the market leading remote support solution from LogMeIn.
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LogMeIn Rescue is a state-of-art remote support solution that runs in the cloud. As such, it offers more comprehensive features and a faster return on investment than on-premise support solutions. Support organizations need only subscribe to Rescue to gain the ability to connect remote desktop machines to their support consoles for hands-on access and control and faster problem resolution.
Some of the innovative features available from Rescue are:
Rescue’s features provide numerous advantages over other remote support tool offerings. When using Rescue, support technicians and their organizations can experience significant productivity gains from features like multi-session support, technician collaboration, and embedded support for streaming video. As a cloud service, Rescue enables support organizations to set up technicians for remote support delivery quickly without incurring costs in on-premise hardware or software. And with many years experience in providing technical support solutions for a wide range of industries, LogMeIn is the perfect partner to help you get your best return on your support software expenditures.
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