Providing mobile remote support for applications has traditionally been a challenge. When experiencing trouble with a mobile app, users have usually not been able to get help within the app. In most cases, they have to abandon the app to find support or even get answers to simple questions. And once that happens two or three times, they’re unlikely to continue using that particular app.
This challenge opens up a big opportunity for mobile application developers. With mobile apps growing at an exponential rate and more than half of all app users experiencing issues, providing quality mobile remote support can be a critical point of differentiation.
As an industry-leading provider of solutions that enable remote access for tech support, LogMeIn Rescue now provides tools to deliver exceptional mobile remote support for any app. Rescue’s In-App Support Software Development Kit (SDK) lets you easily embed Rescue Chat, Remote View, and other key Rescue tools directly into any iOS or Android remote app. By delivering superior in app help, you can resolve customer’s issues without making them abandon the app, improving usage of your applications as well as customer satisfaction and loyalty.
As the industry’s premier solution for providing computer and mobile device remote support, LogMeIn Rescue delivers unsurpassed capabilities when it comes to mobile remote support. With Rescue’s mobile remote support platform, you can:
While Rescue’s mobile remote support solution is designed for the full range of available apps, it is especially helpful in providing help with setup of accounts and user profiles, billing support, set up for Internet of Things devices, and training on the usage of a particular app.
Mobile application support services from LogMeIn Rescue enable you to:
Learn more about mobile remote support from LogMeIn, and about LogMeIn Rescue’s solution for live interactive video support.