When you want to improve the quality of support for customers and end-users working on Mac computers,remote access software to create a Mac remote desktop is the answer.
When your technicians can connect to a remote Mac device, they can resolve issues much more quickly than on devices they can’t connect to or see. With a Mac remote desktop connection, technicians can see for themselves what the problem is by running diagnostics and performing tests, and then attempting to remedy the problem themselves. They can configure devices, transfer files and even share a desktop with a user to demonstrate features of software and hardware.
The benefits of working with a Mac remote desktop are significant. Technicians can work much faster and resolve issues more quickly. That makes for happier customers and lets end-users return to productivity more quickly. And by decreasing call handle times, increasing first-call resolution rates and solving issues remotely rather than sending technicians into the field, your support organization can dramatically reduce costs.
LogMeIn Rescue is the industry’s #1 remote access tool for help desks, call centers and support organizations, enabling technicians to easily establish a Mac remote desktop connection.
Rescue is a cloud-based solution, requiring no upfront capital investment and making deployment a breeze. With unlimited scalability, you can quickly move from one to 25,000 licenses or more as business requirements change. Rescue ensures security by employing TLS 1.1 transport security with AES 256-bit encryption. And Rescue is fast, enabling technicians to establish a remote desktop connection on devices anywhere in the world within as little as 20 seconds.
From the same tech console used to support other platforms, Rescue lets technicians support a remote control device running Apple Macintosh OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Lion), 10.6 (Snow Leopard), 10.5 (Leopard), or 10.4 (Tiger).
When you choose Mac remote desktop solutions from LogMeIn, your technicians can use an intuitive interface and a rich suite of features to better serve customers.
Learn more about Mac remote desktop solutions with a LogMeIn Rescue free trial.