INDUSTRIES

By 2020, 30 billion connected products will need to be supported—is your team prepared?

Rescue Lens is an innovative technology that raises the bar in issue resolution.

See problems through the eyes of your customers - anytime, anywhere and for anything.  

lens-insurance-icon-sm Insurance

Claims settlements tend to be very lengthy and costly processes which can both negatively impact customer satisfaction and erode the bottom line. Two things that are top of mind for many insurance organizations.

Rescue Lens, an innovative video support tool, will help you not only differentiate your service by streamlining the claims process, increasing transparency, and significantly decreasing the claims lifecycle for your customers while also generating immediate ROI for you.

Rescue Lens for Insurancee

Turn 5 days’ worth of work into 4 minutes by extending the reach of claims agents to reduce the need for onsite assessments and provide more accuracy in desktop settlements.

  • Simple to Use: By simply downloading a secure app, end users utilize their personal smartphone or tablet cameras to stream live video back to support reps.
  • Speedy: Rescue Lens empowers your claims reps to quickly investigate damages and make accurate appraisals for a policyholder without having to travel to the scene.
  • Engaging: Customers take an active role in the assessment, walking the claims reps through damages and getting immediate feedback helping to avoid the headache of supplemental claims.

View Endsleigh Insurance success video

Download insurance datasheet

insurance-product-photo

lens-manufacturing-icon-sm Manufacturing

Lowering costs and driving revenue in customer service and support departments is always a challenge due to high truck roll volume, high handle times, poor service partner margins, or increasing product returns.

Rescue Lens, an innovative video support tool, will generate immediate ROI by improving remote support capabilities and efficiency, reducing the need for onsite support and lowering return volume.

Rescue Lens for Manufacturing

Prevent 20% of truck rolls by helping your support reps see problems through the eyes of your customers - anytime, anywhere and for anything.

  • Simple to Use: By simply downloading a secure app, end users utilize their personal smartphone or tablet cameras to stream live video back to support reps.
  • Speedy: Your support team can quickly diagnose and resolve issues with without having to rely on inefficient verbal descriptions of what’s going on and eliminate the need to travel onsite.
  • Directive: Guide customers or service partners step-by-step with tools such as live pointer, annotation, screen pausing, and more.

Download manufacturing datasheet

manufacturing-product-photo

lens-telecomm-icon-sm Telecommunications

Installations and technical support calls are costly functions of many communication companies largely due to the need for in-field visits.  Customers find the scheduling and need to be home a burden, especially as they become more technically adept, connected and not to mention busy themselves.

Rescue Lens is an interactive video support tool that can help your customer and technical service reps see into customer’s homes without ever having to physically be there. Improving the bottom line and customer experience all at once.

Rescue Lens for Telecommunications

4.5x better CSAT scores all by helping technical support and customer service reps troubleshoot, guide fixes and do-it-yourself installations without ever leaving the call center.

  • Simple to Use: By simply downloading a secure app or imbedding Lens in to your applications using our UI, end users utilize their personal smartphone or tablet cameras to stream live video back of their home equipment and setups.
  • Speedy: Your team can quickly diagnose and resolve issues without having to rely on inefficient verbal descriptions of what’s going on and eliminate the need to travel onsite.
  • Directive: Guide customers or service partners through installations and repairs step-by-step with tools such as live pointer, annotation, screen pausing, and more.
telecomm-product-photo