Remote Desktop App

Empower help desk employees

A remote desktop app can dramatically change the way you provide support to customers and end-users. Help desks, call centers and other support organizations are increasingly turning to these desktop sharing applications to lower the cost of providing support while also improving quality.

With a remote desktop app, customers can permit support technicians to gain computer remote access to their desktops as well as laptops, tablets and mobile devices. Technicians can then take control of the device to diagnose and fix issues, demonstrate features, provide training and other kinds of remote computer support.

By accelerating the support process and letting technicians access devices directly, a remote desktop app shortens call handle time, improves first-call resolution rates, makes complex matters simpler and resolves issues faster. In the end, remote access software makes for happier customers and a more cost-efficient support organization.

A market-leading remote desktop app from LogMeIn

For a remote desktop app that combines powerful features with ease-of-use, LogMeIn Rescue is a clear favorite among organizations of every size. Purpose-built for call centers, help desks and other support organizations, Rescue makes it easy to deliver remote support to customers and end-users anywhere in the world.

LogMeIn’s remote desktop app is a cloud-based solution, so there’s no upfront costs for hardware, software or infrastructure. Deployment is fast and easy – bringing new technicians on board is as easy as flipping a switch and you can quickly expand from 1 to 25,000 licenses or more with ease.

As a remote desktop assistant, Rescue provides strong security through 256-bit SSL-encrypted connections. Users allow remote desktop connection via secure pin or link and can stop remote control or disconnect at any time.

Rescue offers 99.99+% uptime to deliver the kind of reliability that customers expect and support organizations require. And LogMeIn’s remote desktop app provides fast connectivity, enabling remote connections in as little as 20 seconds.

Key features

With a remote desktop app from LogMeIn, you get a rich set of features that enable you to:

• Support multiple platforms. LogMeIn Rescue can connect to virtually any device, including PCs, Macs, and mobile devices on iOS, Android and Blackberry platforms.
• Provide in-app support. Rescue lets you deliver assistance within mobile apps, so customers can get the help they need without having to leave the application.
• Support for virtually any product. LogMeIn’s remote desktop app is not limited to providing remote computer support. Rescue Lens is an innovative feature that combines real-time video and whiteboarding technology and lets help desk employees see exactly what the customer sees. With Rescue Lens, you can provide remote support for broken appliances, malfunctioning machinery, insurance claims and many additional products.

Learn more about LogMeIn’s remote desktop app with our free trial.