LogMeIn Rescue is a powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.
The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.
Multiple simultaneous active sessions can be conducted using:
With the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.
The applet provides remote customers with:
This intuitive online interface is used by administrators to create and assign permissions for other administrators, technicians, and groups. Administrators can also create support channels — web-based links that automatically connect customers to technicians — and assign them to specific groups.
The Administration Center allows administrators to: