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Drive Customer Experience & Boost Revenues with Next-Gen Customer Support
Fiche technique | Assistance à distance, Service clientèle
Learn how strong customer support can help enhance customer experience and drive customer engagement.
Infographic: Building a Successful Support Team
Infographies | Assistance à distance
Learn how support technicians’ personalities can affect your organization’s customer service.
Infographic: Changing the Face of Customer Support
Infographies | Assistance à distance, Service clientèle
Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.
Infographic: Exceptional Customer Experience – The New Business Differentiator
Infographies | Assistance à distance, Service clientèle
Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.
Infographic: LogMeIn Rescue beats Bomgar: Here's why
Comparaison de produits | Assistance à distance, Service clientèle
In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.
Infographic: LogMeIn Rescue beats TeamViewer: Here's why
Comparaison de produits | Assistance à distance, Service clientèle
In a third-party comparison of LogMeIn Rescue and TeamViewer remote support software by QualiTest, Rescue provides tangible benefits that TeamViewer just can’t match.
Infographic: Mobile support - Are your employees getting what they need
Infographies | Assistance à distance, Mobilité
When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.
Infographic: One step to transform your support processes
Infographies | Assistance à distance
With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.
Infographic: Are You Getting Enough From Your Remote Support Solution?
Infographies | Assistance à distance, Service clientèle
When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.
Infographic: Seamlessly integrate systems for better support
Infographies | Assistance à distance, Service clientèle
In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.
Infographic: Mobile Support Is No Longer an Option
Infographies | Assistance à distance, Mobilité
Learn why information technology and technical support organizations shouldn't discount the need to offer services for mobile devices.
Infographic: Remote support - where performance counts
Infographies | Assistance à distance, Service clientèle
Today’s enterprises demand remote tech support that’s quick, easy and effective.
Improving Customer Support for Exceptional Customer Experience
Fiche technique | Assistance à distance, Service clientèle
Tips on changing customer expectations and delivering on customer's needs.
Rescue Command Center
Fiche technique |
Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center
What Matters Most in a Remote Support Solution
Fiche technique | Assistance à distance
A recent online survey of those using remote support tools found these considerations mattered most.
Buyer's Guide: Guide to Selecting the Right Remote Support Tool
Fiche technique | Assistance à distance
This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.
Rescue In-App Support: Rescue Your Customers Right Where They Are
Fiche technique | Mobilité
Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.
Rescue ServiceNow Integration
Fiche technique |
Extend the power of now with the LogMeIn Rescue & ServiceNow integration!
Support just got a whole new set of eyes - Rescue Lens
Fiche technique | Vidéo interactive
Give your services team the power of interactive video to support issues in the physical world using their mobile phone.
Rescue Overview
Fiche technique |
Solve everything. Solve problems securely and reliably with Rescue by LogMeIn.
On-Demand Webinar: Best-in-Class Support - Harnessing Technology to Transform the User Experience
Événement | Service clientèle, Assistance à distance
Hear from IDC and how best-in-class organizations are recognizing the importance of shifting from transactional to engaging experiences that build trust and loyalty.
Would You Leave Your Wallet Laying Around? How to Kick-Start Your Organization’s Security Program
Événement | Service clientèle
Our in-house security experts discuss how LogMeIn has built and scaled a strong security program from the ground up.
On-Demand Webinar: Mitel + Rescue - Answering the Call for Smarter Support
Événement | Service clientèle, Assistance à distance
Hear from Mitel and Rescue as we uncover how to deliver better customer support.
On-Demand Webinar: Revolutionizing the Claims Process Through Technology
Événement | Vidéo interactive
Understand challenges to successful adoption of new technologies and how to overcome them.
Top Technologies Continuing to Impact Customer Service in 2017
Événement | Service clientèle
Learn several key drivers that are forcing change in 2017 that stem from "The Consumerization of B2B Support."
On-Demand Webinar: What We Learned From Motorola
Événement | Assistance à distance, Service clientèle
Theo Koufalias, Global Content Manager for Motorola, shares great insights that are applicable to all organizations as you continue to refine and develop your remote support strategies.
WEBINAR: Choosing the right remote support tool - Security Edition
Événement |
Comparing remote support solution features like multi-platform support, file transfer, and desktop sharing is comparing one shiny apple to the next.
On-Demand Webinar: Find Hidden Customer Insights with Surveys
Événement | Assistance à distance, Service clientèle
Discover how to craft surveys and harness this Rescue feature to gather priceless insights into your customers’ and technicians’ experiences.
On-Demand Webinar: More Resolutions in Less Time
Événement | Assistance à distance, Service clientèle
If your organization isn’t “Shifting-Left”, or reaching more resolutions in less time, you may be losing out on efficiency gains and cost-savings, not to mention delivering the best support possible to your end-users.
On-Demand Webinar: Scary Security Flaws and How to Prevent Them
Événement | Assistance à distance
As security vulnerabilities continue to sneak up on us, it’s imperative that organizations are prepared to combat these potentially scary situations.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Études | Assistance à distance
Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
LogMeIn wins North American Remote Support Technology Company of the Year
Comparaison de produits | Assistance à distance
By demonstrating excellence in growth, innovation, and leadership.
IDC: Transforming the User Experience through Best-in-Class Support
Études | Assistance à distance, Service clientèle
View the latest IDC research and understand what it take to transform you customer experience.
Mobile Devices: The New Frontier for IT
Études | Assistance à distance, Mobilité
How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.
Overcoming CX Challenges with Remote Support
Études | Assistance à distance, Service clientèle
The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.
Rescue Architecture Technical Overview
Fiche technique | Assistance à distance
The architecture behind Rescue provides the right levels of scalability, security, reliability and ease of use.
IDC Report: Support Services as a Competitive Differentiator
Études | Service clientèle, Assistance à distance
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
The Importance of Remote Support in a Shift-Left World
Études | Assistance à distance
In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
The State of Customer Success: 2017
Études | Service clientèle
Hot topics in customer support and how to create impactful customer success initiatives that increase adoption across your user-base.
The State of Support Services: 2017
Études | Assistance à distance, Service clientèle
Key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).
Endsleigh Insurance: Driving Claims Innovation
Vidéo | Vidéo interactive
Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.
Hologic: delivering customer support efficiently and successfully
Vidéo | Assistance à distance
With Rescue, Hologic has improved customer satisfaction while saving money.
Make-A-Wish: Support-related savings go back to granting wishes
Vidéo | Assistance à distance
Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.
Rescue Lens | Meet Paula
Vidéo | Vidéo interactive
Can Rescue Lens help Paula solve her late night printer problems?
Rescue Product Overview
Vidéo | Assistance à distance
This video introduces several of Rescue’s key features and the value they provide to Rescue users including.
Rescue + Mobile Product Overview
Vidéo | Assistance à distance, Mobilité
Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.
Zero Motorcycles
Vidéo | Assistance à distance, Vidéo interactive
See how Zero Motorcycles is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs.