Un concentré d'intelligence

Plongez dans un univers de ressources qui vous aideront à développer votre activité.

Filtrer par:

Calling Card

Fiche technique | Assistance à distance

Calling Card lets your end users launch a remote support session from their desktop shortcut with a single click.

Ten Things You Must Try in LogMeIn Rescue

Fiche technique |

Let us guide you through the 10 most useful features in LogMeIn Rescue.

Getting Started with Calling Card

Fiche technique | Assistance à distance

Calling Card overview for Administrators and Technicians.

Rescue Live Guide

Fiche technique | Vidéo interactive, Mobilité, Service clientèle

Seamless, secure co-browsing across any digital property.

Rescue Live Lens

Fiche technique | Vidéo interactive, Mobilité, Service clientèle

Seamless, secure camera sharing with zero downloads.

Drive Customer Experience & Boost Revenues with Next-Gen Customer Support

Fiche technique | Assistance à distance, Service clientèle

Learn how strong customer support can help enhance customer experience and drive customer engagement.

Infographic: Building a Successful Support Team

Infographies | Assistance à distance

Learn how support technicians’ personalities can affect your organization’s customer service.

Infographic: Changing the Face of Customer Support

Infographies | Assistance à distance, Service clientèle

Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.

Infographic: Exceptional Customer Experience – The New Business Differentiator

Infographies | Assistance à distance, Service clientèle

Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.

Infographic: Got Tech?

Infographies | Assistance à distance

Whether they’re on the road, in satellite offices, or working remotely from home, workers today rely on technology more than ever before.

Infographic: LogMeIn Rescue beats Bomgar: Here's why

Comparaison de produits | Assistance à distance, Service clientèle

In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.

Infographic: LogMeIn Rescue beats TeamViewer: Here's why

Comparaison de produits | Assistance à distance, Service clientèle

In a third-party comparison of LogMeIn Rescue and TeamViewer remote support software by QualiTest, Rescue provides tangible benefits that TeamViewer just can’t match.

Infographic: Mobile support - Are your employees getting what they need

Infographies | Assistance à distance, Mobilité

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.

Infographic: One step to transform your support processes

Infographies | Assistance à distance

With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.

Infographic: Are You Getting Enough From Your Remote Support Solution?

Infographies | Assistance à distance, Service clientèle

When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.

Infographic: Seamlessly integrate systems for better support

Infographies | Assistance à distance, Service clientèle

In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.

Infographic: Visual Engagement Technology For The Win

Infographies | Assistance à distance

How The Right Visual Engagement Technology Creates An Effortless And Secure Customer Experience In A Remote World.

Infographic: Mobile Support Is No Longer an Option

Infographies | Assistance à distance, Mobilité

Learn why information technology and technical support organizations shouldn't discount the need to offer services for mobile devices.

Infographic: Remote support - where performance counts

Infographies | Assistance à distance, Service clientèle

Today’s enterprises demand remote tech support that’s quick, easy and effective.

Improving Customer Support for Exceptional Customer Experience

Fiche technique | Assistance à distance, Service clientèle

Tips on changing customer expectations and delivering on customer's needs.

Rescue Command Center

Fiche technique |

Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center

What Matters Most in a Remote Support Solution

Fiche technique | Assistance à distance

A recent online survey of those using remote support tools found these considerations mattered most.

Buyer's Guide: Guide to Selecting the Right Remote Support Tool

Fiche technique | Assistance à distance

This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

Rescue In-App Support: Rescue Your Customers Right Where They Are

Fiche technique | Mobilité

Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.

Rescue ServiceNow Integration

Fiche technique |

Extend the power of now with the LogMeIn Rescue & ServiceNow integration!

Rescue Overview

Fiche technique |

Solve everything. Solve problems securely and reliably with Rescue by LogMeIn.

On-Demand Webinar: Best-in-Class Support - Harnessing Technology to Transform the User Experience

Événement | Service clientèle, Assistance à distance

Hear from IDC and how best-in-class organizations are recognizing the importance of shifting from transactional to engaging experiences that build trust and loyalty.

Would You Leave Your Wallet Laying Around? How to Kick-Start Your Organization’s Security Program

Événement | Service clientèle

Our in-house security experts discuss how LogMeIn has built and scaled a strong security program from the ground up.

On-Demand Webinar: Mitel + Rescue - Answering the Call for Smarter Support

Événement | Service clientèle, Assistance à distance

Hear from Mitel and Rescue as we uncover how to deliver better customer support.

On-Demand Webinar: Revolutionizing the Claims Process Through Technology

Événement | Vidéo interactive

Understand challenges to successful adoption of new technologies and how to overcome them.

On-Demand Webinar: What We Learned From Motorola

Événement | Assistance à distance, Service clientèle

Theo Koufalias, Global Content Manager for Motorola, shares great insights that are applicable to all organizations as you continue to refine and develop your remote support strategies.

On-Demand Webinar: Find Hidden Customer Insights with Surveys

Événement | Assistance à distance, Service clientèle

Discover how to craft surveys and harness this Rescue feature to gather priceless insights into your customers’ and technicians’ experiences.

On-Demand Webinar: More Resolutions in Less Time

Événement | Assistance à distance, Service clientèle

If your organization isn’t “Shifting-Left”, or reaching more resolutions in less time, you may be losing out on efficiency gains and cost-savings, not to mention delivering the best support possible to your end-users.

On-Demand Webinar: Fast-Tracking Digital Transformation with Visual Engagement

Événement | Assistance à distance

Businesses must accelerate their digital transformation strategies to quickly bring more in-person interactions online and close the distance gap with both customers and employees.

On-Demand Webinar: Scary Security Flaws and How to Prevent Them

Événement | Assistance à distance

As security vulnerabilities continue to sneak up on us, it’s imperative that organizations are prepared to combat these potentially scary situations.

A Shift to Remote IT Services Alleviates Support and Help Desk Headaches

Études | Assistance à distance

Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.

Forrester: Evolving Customer Expectations Drive Adoption Of Visual Engagement Tools

Études | Assistance à distance

Adopting the right visual engagement technology is critical for brands focused on increasing customer trust and decreasing customer effort as their top CX goals.

IDC: Transforming the User Experience through Best-in-Class Support

Études | Assistance à distance, Service clientèle

View the latest IDC research and understand what it take to transform you customer experience.

Mobile Devices: The New Frontier for IT

Études | Assistance à distance, Mobilité

How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.

Overcoming CX Challenges with Remote Support

Études | Assistance à distance, Service clientèle

The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.

Rescue Architecture Technical Overview

Fiche technique | Assistance à distance

The architecture behind Rescue provides the right levels of scalability, security, reliability and ease of use.

IDC Report: Support Services as a Competitive Differentiator

Études | Service clientèle, Assistance à distance

As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.

The Future of Support Interactions

Études | Assistance à distance, Service clientèle

Learn how to prepare for the customer experience of the future, and what the implications are across the people, processes, and technology required.

The Importance of Remote Support in a Shift-Left World

Études | Assistance à distance

In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.

Endsleigh Insurance: Driving Claims Innovation

Vidéo | Vidéo interactive

Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.

Hologic: delivering customer support efficiently and successfully

Vidéo | Assistance à distance

With Rescue, Hologic has improved customer satisfaction while saving money.

Make-A-Wish: Support-related savings go back to granting wishes

Vidéo | Assistance à distance

Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.

Rescue Product Overview

Vidéo | Assistance à distance

This video introduces several of Rescue’s key features and the value they provide to Rescue users including.

Rescue Live Guide: Customer Service

Vidéo | Assistance à distance, Service clientèle

Use Rescue Live Guide to assist with your customer service. Drive adoption of self service applications by guiding the customer thru a web experience.

Rescue Live Guide: Form Conversions

Vidéo | Assistance à distance

Use Rescue Live Guide to assist with your form conversions; Reduce drop offs and increase conversion rates by helping a customer complete an online form.

Rescue Live Guide: Onboarding

Vidéo | Assistance à distance, Service clientèle

Use Rescue Live Guide to assist with your onboarding. Increase product usage through hands-on training​.

Rescue + Mobile Product Overview

Vidéo | Assistance à distance, Mobilité

Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.

To The Rescue: Calling Card Demo

Vidéo | Assistance à distance, Service clientèle

View the process to install, customize and use calling card and give your customers a fast track to your support organization.

To The Rescue: Scripting Demo

Vidéo | Assistance à distance, Service clientèle

View the process to install, customize and use scripting so you can start automating tasks and saving time!

Zero Motorcycles

Vidéo | Assistance à distance, Vidéo interactive

See how Zero Motorcycles is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs.