Mobile Device Remote Support for IPhone, Android, and More

Impress customers with superior mobile device remote support with LogMeIn Rescue.

As the number of mobile devices continues to grow exponentially, the ability to provide superior mobile device remote support will help determine the winners in the race for market share. With an easy-to-use set of tools for mobile support, LogMeIn Rescue provides access and support to more smartphones and tablets than any other remote support solution.

Having a quality mobile remote support software allows support agents to quickly connect to a tablet or smartphone and take control of the issue. Once support agents have control, they’re able to troubleshoot problems, run diagnostics, and resolve issues more quickly than with traditional chat or phone support. LogMeIn Rescue’s mobile device remote support lets users get their devices back up and running more quickly, significantly improving customer satisfaction and building greater customer loyalty.

Benefits of LogMeIn Rescue’s mobile remote support

• Provide remote support where your customers are, enabling quicker diagnosis and problem resolution without users needing to leave the app.
• Increase customer satisfaction by delivering faster, frustration-free support.
• Maximize customer service and improve lifetime value of each customer.
• Reduce costs by shortening call handle times and resolving more issues on the first call.
• Improve efficiency by enabling support agents to handle multiple mobile device remote support calls at the same time.

Mobile support for a wide range of devices

With Rescue remote assistance software, technicians can remotely control all Android and iOS devices. Rescue’s mobile remote support platform and easy-to-use interface give agents all the tools and information they need to quickly identify issues, apply fixes and escalate sessions when necessary. Rescue’s Click2Fix console provides one-click fixes that let agents deliver exceptional mobile device remote support. Remote support all iPhones and Android devices easily and reduce costs and increase customer satisfaction.

With LogMeIn Rescue, you can gain remote access and provide mobile support to devices running on a variety of operating systems, including:

• iOS*. Rescue provides mobile support for iPhone and iPad devices running iOS 6.0+
• Android*. LogMeIn Rescue provides mobile support for all Android 2.3+ devices through a free app that users can download from GooglePlay. With Rescue remote assistance software, technicians can remotely control and view devices by a wide range of manufacturers including Samsung, HTC, HP, Motorola, Sony, Virtu, Kazam, Asus, Huawei, Panasonic, Positivo, LG, Lenovo and ZTE.
• Blackberry*. Rescue supports Blackberry OS v4.2.3, 5.x, 6.x, 7.x through the download of an applet.
• Don’t see your device listed here? Contact our solution experts to check out the full range of devices we are supporting.

Mobile Device Support in the Enterprise: Improving Mobile Device Functionality, Stability, and Security

For mobile use in enterprise, most organizations will employ a remote mobile support software depending on regulatory compliance and security requirements. The LogMeIn Rescue mobile remote support solution enables your technicians to configure email, network, and other user device settings remotely, carry out remote diagnostics or remote control mobile devices like iOS and Android devices when an issue arises, and implement file sharing and other support tasks. A mobile support solution may be used by IT departments to ensure the security and functionality of employee devices by pushing apps and configuration settings, detecting “jailbreaking” or “rooting” of devices, or wiping sensitive data, if necessary.

See for yourself how LogMeIn Rescue can help you to easily support mobile devices – start your free remote support software trial now.