Mobile Customer Service

Improve mobile customer service with LogMeIn Rescue.

When you want to deliver better mobile customer service while cutting costs and improving productivity, consider the many advantages of LogMeIn Rescue.

Providing mobile customer service is increasingly important as the number of mobile devices continues to grow exponentially. More than half of all users working with an app on mobile device experience issues and require mobile support. And as demand for mobile customer service increases, so does the cost of providing it.

LogMeIn Rescue can help by enabling your support team to deliver remote technical support and mobile customer service within the app customers are using. Rather than making user seek support outside of the app – through email, phone support or website FAQs – LogMeIn Rescue provides a seamless, intuitive support channel within the app itself. Users no longer need to download additional resources – they can start their help session directly in the app.

Rescue also lets technicians establish a remote login to a user’s smart phone or tablet and then use the device to remotely troubleshoot virtually any problem while providing a variety of support options and controls. By giving technicians the ability to co-browse with users and see problems through the user’s eyes in real time, Rescue helps to resolve issues more quickly, lower overall support costs, and improve customer satisfaction with better mobile customer service.

Innovative tools for mobile customer service

As the industry’s #1 tool for providing remote assistance and mobile customer service, LogMeIn Rescue delivers access and support to more smart phones and tablets than any other remote support solution.

LogMeIn’s tools for mobile customer service enable you to:

• Connect users directly with technicians within an app and seamlessly communicate during the help session using a chat interface.
• Enable users to take a screen capture of an issue and automatically upload it to the technician.
• Use whiteboard and laser pointer tools to demonstrate changes by annotating screenshots or webpages.

Provide mobile customer service to more devices and users.

With LogMeIn Rescue, technicians can accelerate the pace of mobile customer support by establishing a remote desktop connection to devices anywhere in the world in as little as 20 seconds. All sessions employ TLS 1.1 transport security and AES 256-bit SSL-encryption.

LogMeIn enables mobile customer service within apps on a broad range of devices that include:

• iOS* devices, including remote support for iPhones and iPads running iOS 6.0+.
• Android* 2.3+ devices from manufacturers that include Samsung, Motorola, Sony, Panasonic, LG, HTC, ASIS and many others.
• BlackBerry* devices running operating systems v4.2.3, 5.x, 6.x and 7.x.

Try LogMeIn Rescue today with a free remote support software trial.

*Please contact a solution expert for the most up-to-date list of supported devices and operating systems.