The State of Customer Success: 2017

The way companies approach customer support is changing- both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). As everything moves toward the “as-a-service” model, companies are finding that product adoption rates influence renewal rates and expansion opportunities.

Download this report to learn more about the hot topics in customer support and how to create impactful customer success initiatives that increase adoption across your user-base.