LogMeIn Rescue is an easy-to-use, customizable customer service software solution that lets you deliver remote technical support across a wide range of platforms.
As the industry’s #1 remote control software, Rescue lets your help desk employees access a customer’s laptop, desktop, tablet or mobile device to resolve issues faster and with less confusion and frustration.
IT organizations use LogMeIn’s customer service software for remote computer repair and configuration. When help desk technicians have remote access to a device, they can run diagnostics, check configurations, change settings, transfer files, reinstall software or demonstrate for users how to use a particular application.
But Rescue customer service software is limited to computer repair. Insurance companies use the Rescue Lens feature to process claims – customers can use the camera on their smart phone to share live video with their agent, documenting the damage to a house or car. And manufacturers use customer service software from LogMeIn to diagnose and fix a piece of malfunctioning machinery, frequently avoiding the need to schedule a costly in-person service call.
LogMeIn Rescue customer service software is built on innovative technology that delivers a premier remote assistance experience for service agents and customers. Features include:
Customer service software from LogMeIn enables you to:
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