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Keep the power to stay compliant in your own hands. With Rescue, system administrators have thousands of settings at their disposal to manage access to sensitive data – absolute control at the most granular level. The result? Award-winning enterprise remote IT support software, without the stress (or cost) of HIPAA, GDPR, PII, or PHI compliance violations.
Set permissions globally or at the technician group, and enable simpler-than-ever compliance with full-permission based controls like:
Keep complexity, headaches, and downtime to a minimum. With features like permission-based remote connectivity, scripting, and unattended access, IT can identify and solve problems – even on inactive devices – without interrupting healthcare operations.
Simplify remote support with:
Maintain the strictest level of security and compliance with features like account and technician-level security settings, banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, SSO for technicians, and much more.
Remote diagnostics and in-session tools help you pinpoint and resolve issues. Even troubleshoot physical equipment like printers and routers with Rescue Live Lens mobile camera sharing.
Easily connect to a remote support session through a one-click calling card installed on the end user’s desktop, a channel link or form on your IT help desk webpage, or a technician-provided PIN code and self-hosted PIN entry page – choose what's right for your organization.
“It is super simple and convenient for our IT Department to login and fix whatever is going on with our computers. It doesn't have to be downloaded; it can be accessed online, which makes it great for when you're having issues working remotely from your own computer.”
