When your help desk is responsible for providing support for a variety of devices and to users spread across diverse locations, remote computer repair technology is essential.
With a remote computer repair solution, your service technicians can access and take control of laptops, desktops, tablets and mobile phones to troubleshoot issues and resolve problems. Remote assistance technology lets technicians take matters into their own hands rather than providing complicated instructions over the phone to users who may have very little technical ability. Using remote technical support tools, technicians can run diagnostics on a remote control device, check configuration settings, transfer files or train users on new features and indications.
When choosing remote assist technology to handle remote computer repair, it’s important to look for a solution that is easy to use for technicians and users alike. That’s why so many companies today are turning to LogMeIn.
LogMeIn provides innovative solutions that simplify the way people connect to colleagues, employees, devices and the world around them.
LogMeIn Rescue is a remote desktop client that makes remote computer repair simpler and faster while driving down overall support costs. With an easy-to-use interface and customizable tools, Rescue is equally suited to the one-person IT shop and the enterprise help desk with tens of thousands of technicians. Purpose-built for technicians by technicians, Rescue provides all the tools you need to deliver remote computer repair across a wide range of platforms and devices.
Rescue is a SaaS-based remote share solution – there are no upfront costs for software or hardware and deployment is fast and simple. Rescue can scale quickly from 1 to 25,000 licenses or more and offers fast connection speeds that lets you connect to any device in the world in as few as 20 seconds. Historic uptimes of 99.999% ensure high availability and reliability, while security is ensured by employing TLS 1.1 transport security with AES-256-bit encryption.
With remote computer repair tools from LogMeIn, you can:
Try LogMeIn Rescue today with a free remote support software trial, or learn more about remote computer repair with LogMeIn.