Coretelligent

Raising the bar on global IT Support

Summary

The LogMeIn suite of products has been invaluable to the Coretelligent team, providing the level of control and responsiveness that solidifies their reputation for service excellence.


LogMeIn’s seamless offerings allow Coretelligent to be strategic, efficient, and highly responsive. It is one of the most elegant solutions out there, enabling us to deliver exceptional service to end users around the globe.


Chris Messer
VP of Technology, Coretelligent
Challenge

Coretelligent provides domestic and global IT solutions to clients across industries and has achieved exponential growth with offices in greater Boston, New York, and the San Francisco Bay Area.

  • They were looking for a way to help deliver on their brand promise and provide white-glove level support, customized and configured on a per client basis.
  • Increased agility and flexibility was needed to connect to remote clients and provide mobile support in a scalable and centralized way.
Solution

Coretelligent turned to LogMeIn Central and Rescue as their primary tools for remote support operations and troubleshooting. The visibility and flexibility of LogMeIn Pro and Central enabled them to switch between managing clients and accessing resources across their ecosystem, such as their Core Cloud. According to Chris Messer, Vice President of Technology, “LogMeIn’s best- of-breed solutions are deployed across our entire client base to end user stations via remote management. We have always extended support to our clients across devices and beyond the physical boundaries of the traditional workplace. Leveraging LogMeIn has allowed us to continue to meet our clients’ needs and exceed their expectations.”

Results

The LogMeIn suite of products has been invaluable to the Coretelligent team, providing the level of control and responsiveness that solidifies their reputation for service excellence.

  • Superior operational efficiency is enabled through centralized management and control via the LogMeIn Central web portal.
  • Exceptional SLA response and resolution time is achieved for its 24/7/365 operations.
  • Leveraging LogMeIn Pro and Rescue’s advanced functionality has delivered immediate ROI, saving 30-60 or more minutes per advanced troubleshooting session for remote support engineers.
  • Customer satisfaction and loyalty is demonstrated by a client retention rate hovering around 97%.