By using Rescue, ABS’s support team became more efficient and more effective.
Overall, LogMeIn Rescue is a better fit for our support team. We’ve gained a cost- effective, more streamlined solution that addresses all of ABS’s prerequisites.
ABS Associates provides outsourced helpdesk, desktop, managed hosting and network support services to a diverse range of mid-to-large size companies. ABS offers first-line technical support for all its clients, and its previous remote solution eventually proved unsatisfactory.
After reviewing several remote support options, ABS VP of Technology Eldon Brown signed up for a free trial of LogMeIn Rescue, which he deployed within a few minutes. Before the trial ended, the support team quickly requested permanent access to Rescue. Rescue met all of ABS’ remote support needs, such as flexible queuing options, fast deployment and all-in-one capabilities, costing only one-third as much as the previous solution.
By using Rescue, ABS’s support team became more efficient and more effective./p>