ABC Financial

1st place in technology services for the fitness industry.

Summary

With Rescue in place, ABC Financial greatly improved both the quality and efficiency of its remote support capabilities.


I am convinced that our seven-year relationship with LogMeIn and our long-term use of Rescue is why ABC Financial is #1 in our industry.


Jeff Estes
Technology Implementation Manager, ABC Financial, Inc.
Challenge

For more than 33 years, ABC Financial has been serving the retail fitness industry with club billing and management software. These products streamline a club’s administrative process, shorten the revenue cycle to maintain strong cash flow and maximize membership retention. With more than 4,800 customers in the U.S. and Canada, ABC Financial needed a top-rated remote support tool to deliver industry-leading customer service.

  • ABC Financial’s previous solution was too slow, creating a burden as their client base grew.
  • The new tool needed to connect quickly and easily.
  • The company wanted a remote support solution that could significantly improve resolution efficiency.
Solution

ABC Financial chose LogMeIn Rescue to meet all of its remote assistance needs. With Rescue, ABC Financial technicians can immediately connect to clients’ desktops to resolve billing and management software problems. This saves times for both ABC Financial personnel and its clients, improving customer satisfaction rates.

Results

With Rescue in place, ABC Financial greatly improved both the quality and efficiency of its remote support capabilities.

  • ABC Financial’s average session time dropped from 50 minutes to 20 minutes.
  • Faster resolution rates enable ABC Financial’s clients to maximize their business focus.
  • Thanks to Rescue’s reliability, ABC Financial has required only two support tickets in seven years.