When you want to improve your customer support offerings, co-browsing technology delivers big benefits.
While phone or chat is perfect for certain customer service situations, sometimes it’s really difficult to describe, analyze and fix a problem through verbal or written communication alone. Co-browsing solutions enable your support agents to have remote access to computers, tablets and smart phones so they can see the same things that the customer is seeing, leading to faster resolution of whatever problem the customer is having.
With co-browsing capabilities, your agents can:
When you have the ability to co browse with customers, you can improve the customer experience, reduce shopping cart abandonment, increase sales and build greater trust and loyalty.
LogMeIn Rescue is an industry-leading solution that enables remote access for tech support and a superior co-browsing experience. Rescue is a SaaS-based solution that is easy to deploy, simple to use and lets you provide remote assistance on a wide range of platforms.
Co-browsing with Rescue is easy. After connecting with permission to a user’s device, agents can begin co-browsing within seconds, using whiteboard, laser pointer, screen capture/recording and other tools to communicate more easily and effectively with customers. In addition to co-browsing technology, agents have comprehensive tools for computer online support at their fingertips, including tools for diagnosing issues, pushing settings, launching pre-set URLs and escalating sessions if necessary.
Co-browsing with rescue is safe, too. Rescue uses TLS 1.1 transport security with AES 256-bit encryption – the same security technology that is employed by major financial institutions.
When co-browsing with LogMeIn rescue, your agents and customers will benefit from:
Learn more about co-browsing with LogMeIn Rescue.