Co-Browsing Software

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Co-browsing lets you deliver a better customer experience.

When you want to improve your customer support offerings, co-browsing technology delivers big benefits.

While phone or chat is perfect for certain customer service situations, sometimes it’s really difficult to describe, analyze and fix a problem through verbal or written communication alone. Co-browsing solutions enable your support agents to have remote access to computers, tablets and smart phones so they can see the same things that the customer is seeing, leading to faster resolution of whatever problem the customer is having.

With co-browsing capabilities, your agents can:

  • Help customers fill out complicated forms.
  • Change account settings.
  • Help a customer navigate their way through a purchase.
  • Find the right page or product on the website.
  • Demonstrate features of a device or application.

When you have the ability to co browse with customers, you can improve the customer experience, reduce shopping cart abandonment, increase sales and build greater trust and loyalty.

LogMeIn Rescue: co-browsing tools and much more

LogMeIn Rescue is an industry-leading solution that enables remote access for tech support and a superior co-browsing experience. Rescue is a SaaS-based solution that is easy to deploy, simple to use and lets you provide remote assistance on a wide range of platforms.

Co-browsing with Rescue is easy. After connecting with permission to a user’s device, agents can begin co-browsing within seconds, using whiteboard, laser pointer, screen capture/recording and other tools to communicate more easily and effectively with customers. In addition to co-browsing technology, agents have comprehensive tools for computer online support at their fingertips, including tools for diagnosing issues, pushing settings, launching pre-set URLs and escalating sessions if necessary.

Co-browsing with rescue is safe, too. Rescue uses TLS 1.1 transport security with AES 256-bit encryption – the same security technology that is employed by major financial institutions.

Key features of Rescue’s co-browsing software

When co-browsing with LogMeIn rescue, your agents and customers will benefit from:

  • Multi-platform support: Rescue supports remote access and co-browsing for PCs and Macs as well as iOS, Android, Blackberry and other mobile devices.
  • Interactive video support: Rescue Lens lets users share live video from their mobile device with support agents, enabling agents to see in real time anything that the customer sees.
  • In-App Support: Rescue enables you to provide support within mobile applications, rather than making users abandon the app to find help through website FAQs, email or telephone.

Learn more about co-browsing with LogMeIn Rescue.